Privacy Policy Maxbet App

1 Introduction

Maxbet app ("we", "our platform") respects the privacy of all users and is committed to protecting the personal data you share with us. This Privacy Policy explains in detail how maxbet app collects, processes, stores, and safeguards your personal information when you use the maxbet app platform, website, or mobile application.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to all applicable data protection legislation in force in Malaysia. Every data-handling decision at maxbet app is made with the interests and safety of our users as the top priority.

This Privacy Policy applies to all maxbet app users, including website visitors, registered members, and anyone who interacts with our platform through any channel. By registering for or using maxbet app, you confirm that you have read and agreed to this Privacy Policy.

2 Personal Data We Collect

Maxbet app collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

We also collect data you voluntarily provide through surveys, competitions, or promotional programmes run by maxbet app. All data is collected lawfully and fairly, and only to the extent necessary for the stated purpose.

3 How maxbet app Uses Your Data

Maxbet app uses the personal data collected for the following legitimate and transparent purposes:

• Account Management — Creating, managing, and maintaining your maxbet app account, including identity verification and account recovery.
• Transaction Processing — Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as withdrawals to your local bank account.
• Security & Fraud Prevention — Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform.
• Customer Support — Providing effective and personalised technical support and customer service.
• Responsible Betting — Monitoring usage patterns to identify signs of problem gambling and provide appropriate support.
• Service Communications — Sending important notifications related to your account, transactions, and maxbet app policy updates.
• Marketing (with consent) — Notifying you about the latest maxbet app promotions, bonuses, and offers, where you have consented to receive marketing communications.
• Legal Compliance — Meeting all legal and regulatory obligations applicable to maxbet app operations in Malaysia.

Maxbet app will not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.

4 Sharing Data with Third Parties

Maxbet app does not sell your personal data. However, we may share your information with select third parties in the following limited circumstances:

• Payment Service Providers — Payment processors supporting Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay transactions on the maxbet app platform. Data sharing is limited strictly to information required to complete the transaction.
• Technical Service Provider — Companies providing hosting, analytics, cybersecurity, and technical infrastructure services to maxbet app, bound by strict confidentiality agreements.
• Legal Authorities — Malaysian law enforcement agencies or regulatory bodies when required by law or a valid court order.
• KYC & AML Provider — Identity verification and anti-money laundering companies that assist maxbet app in meeting its compliance obligations.

All third parties working with maxbet app are required to meet data protection standards equal to or higher than our own. We do not permit any third party to use your data for their own marketing purposes without your explicit consent.

5 Data Security

Maxbet app implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and maxbet app servers.
• Passwords are stored in encrypted form (hashed) using the latest cryptographic algorithms — we do not store passwords in plain text.
• Two-factor authentication (2FA) is available and encouraged for all maxbet app users.
• An automated 24/7 security monitoring system that detects and blocks suspicious access attempts.
• Regular security audits by independent cybersecurity experts to identify and patch system vulnerabilities.
• Internal access restrictions — only authorised staff may access users' personal data, and all such access is logged and monitored.

While maxbet app takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you in a timely manner in accordance with our legal obligations.

6 Cookies & Tracking Technologies

Maxbet app uses cookies (cookies) and similar tracking technologies to enhance the user experience and understand how the platform is used. The types of cookies used are as follows:

• Essential Cookies — Required for core maxbet app platform functions such as login session management and account security. Cannot be disabled.
• Performance Cookies — Collects information on how pages are used to help us improve the performance and speed of the maxbet app platform.
• Functional Cookies — Saving your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics Cookies — Helping us understand platform usage patterns for the purpose of overall maxbet app service improvement.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your overall experience on the maxbet app platform.

7 Your Privacy Rights

As a maxbet app user and subject to Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the rights above, contact the maxbet app data protection team by email at support@maxbetapp.net or via live chat on the platform. We will process your request within 30 business days.

8 Data Retention Period

Maxbet app retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Active Account Data — Retained for as long as your maxbet app account remains active and for a reasonable period following account closure.
• Financial Transaction Records — Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Records — Retained for 5 years after the end of the business relationship, in line with anti-money laundering (AML) requirements.
• Communication Logs — Customer support records are retained for 2 years for reference and service improvement purposes.
• Analytics Data — Anonymised usage data is retained for a period not exceeding 3 years.

Once the retention period expires, personal data will be securely deleted or anonymised so it can no longer be linked back to your identity.

9 Third-Party Links

The maxbet app platform may include links to third-party websites or services for user convenience. Please note that maxbet app's Privacy Policy does not apply to those third-party websites or applications.

Maxbet app is not responsible for the privacy practices, content, or security policies of any third-party website. We encourage you to read the privacy policy of every third-party site you visit before providing them with any personal information.

10 Children's Privacy

The maxbet app platform is strictly for individuals aged 18 and above. Maxbet app does not knowingly collect, store, or process personal data from anyone under the age of 18.

If you discover that a child has registered an account on maxbet app or provided us with their personal data, please contact us immediately at support@maxbetapp.net. We will promptly delete the relevant information and close the account without delay.

11 Privacy Policy Amendments

Maxbet app reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technologies used, or applicable legal requirements.

We will notify you of any material changes to this Privacy Policy via an in-platform notification on maxbet app or by email to the address registered to your account, at least 14 days before the changes take effect. Continued use of the maxbet app platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

The latest version of the maxbet app Privacy Policy is always available on this page, with the update date clearly displayed at the top of the document.

12 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how maxbet app handles your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

• Data Protection Email: support@maxbetapp.net — response within 24–48 working hours.
• Live Chat 24/7: Available directly on the maxbet app platform for immediate enquiries.
• Official Telegram: The official maxbet app channel for updates and quick support.

We are committed to handling all privacy-related enquiries and complaints with the utmost seriousness and professionalism. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) in accordance with your rights under PDPA 2010.